Business Writing

Write a letter for the following situation. Your letter should:

• contain the necessary elements of a business letter (e.g., name, address, opening salutation, body, closing paragraph, complimentary closing)

• include the reason for the letter and relevant information

• use the appropriate degree of formality

• have no spelling, grammar or punctuation mistakes

Situation 1:

You purchased a dishwasher from a large department store. When the dishwasher was delivered, you hired a plumber to install it for you. The cost of the installation was $375.00. However, the first time you tried to use the machine, it did not work. The store offered to replace the dishwasher, but the salesperson you spoke to on the phone said that the company would not cover the cost of installing a new dishwasher.

You task is to write a letter to the store stating why you think they should pay the installation fee on the new dishwasher.

Dear Service manager,

I am writing to request covering of the cost of dishwasher installation.

I bought a new dishwasher machine of your company's product at the large department store but it didn't working and the storeman replaced another one.

When I installed the machine I had to pay $375 by the cost of the installation and at this second time of the installation I have to pay same amount again so I called to your salesman and he said me your company could not charge about the fee.

I am requesting to cover the second installation fee because from the first time your company's product had a some problem. 

This is not my fault but your company's problem.

I am lookfowad to your response as soon as possible.

Best regard, 

Choi

Dear Service manager,

I am writing to request for covering the cost of dishwasher installation fee.

I bought a new dishwasher machine from your company's product at the large department store but it didn't work, and the storeman replaced another one.

When I installed the machine I had to pay $375 by the cost of the installation and at this second time of the installation, I had to pay  again so I called to your salesman and he said  your company could not cover   the fee.

I am requesting to cover the second installation fee because   your company's product had  some problem. 

This is not my fault but your company's problem.

I am looking foward to your response as soon as possible.

Best regards, 

Choi

Edited by Violin

Memo Writing

Write a one-paragraph memo for the situations below. Proofread, edit and publish for your instructor feedback.

Situation:

You are the manager of a small language school. The school building is going to be renovated in the next few months. You would like your staff to offer suggestions for redecorating areas of the school. You plan to have a suggestion box so staff can contribute their ideas.

Questions to help you draft the memo:

1. Who is the memo addressed to?

2. What is the subject line?

3. What is the purpose of this memo?

4. What background information do the readers need?

5. What do you want the readers to do?

To: All staff

Subject: To install suggestion box

Our language school building will be renovated in few months and in this time our school needs more creative decorating so I want to participate of all staff for new ideas suggestioned,  according to this plan suggestion box will be installed.

Sincerely,

Choi

School manager

To: All staff

Subject: Gathering suggestions

Our language school building will be renovated in few months and in this time our school needs more creative decorations, so all the staff is welcomed to add your input in a suggestion box for new ideas and suggestions for renovations. The box will be placed on the right of backyard. What you need them to do is to make ideas.  According to this plan suggestion box will be installed[u1] [u2] .

---

 [u1]The box will be placed  …on the right of backward………….

 [u2]What you need them to do is 

Friday's Assignment

Friday's Assignment

Phrasal Verbs Practice

Complete the sentences with one phrasal verb from the box below.

passed away, do without, look forward to, called off,  made up, carried away, break out, run out, put up with, keep up.

1. Don't smoke in the forest. Fires  easily at this time of the year.
2. I  seeing my friends again.
3. I'm afraid; we have  of apple juice. Will an orange juice do?
4. Your website has helped me a lot to  the good work.
5. A friend of mine has  her wedding.
6. His mother can't  his terrible behavior anymore.
7. As an excuse for being late, she  a whole story.
8. I got  by his enthusiasm.
9. I just cannot  my mobile. I always keep it with me.
10. she was very sad because her father  last week.

Complete the phrasal verbs with the correct particles.

1. I don't know where my book is. I must look                                                                                                                 up off on down away in for  it.
2. Fill    up off on down away in for  the form, please.
3. The music is too loud. Could you turn   up off on down away in for  the volume, please?
4. Quick, get   up off on down away in for  the bus or you'll have to walk home.
5. Turn   up off on down away in for  the lights when you go to bed.
6. Do you mind if I switch   up off on down away in for  the TV? I'd like to watch the news.
7. The dinner was ruined. I had to throw it   up off on down away in for  .
8. When you enter the house, take   up off on down away in for  your shoes and put    up off on down away in for  your slippers.
9. If you don't know this word, you can look it   up off on down away in for  in a dictionary.

Complete the phrasal verbs according to their meanings in brackets.

1.  your shoes.(Remove)
2. Somebody has to  the baby. (Take care of)
3. She wants to  the truth? (Discover)
4. Where can I  the sweater? (See if it fits)
5.  . (be quick)
6. Why don't you  ? (Take a seat)
7. I will  the train now. (Enter)
8.  the word in a dictionary. (Consult a dictionary)
9. I want to  the form. (Complete)
10. The firemen  the fire.(Extinguish)

 Underline the correct answer. REMEMBER: Several responses might be acceptable - choose the best one:

1. She _____put on___ the red dress instead of the blue one.

a) put on b) placed on c) put off

2. He’s not at work today = He’s _____off_____ today

a) up b) on c) off/out

3. The prisoners were ______taken on____ by the police.

a) taken away b) taken off c) taken on

4. I was ______taken aback___ ( = surprised) by his reaction.

a) taken away b) put on c) taken aback

5. You’re ______putting me on___! = You’re trying to trick me (* not in a bad way*)

a) putting me off b) putting me on c) putting me out

6. Jim was tired of digging, so his friend ____helped him out_____.

a) helped him in b) helped him over c) helped him out

7. He ___takes after_____ his father = He’s similar to his father

a) takes after b) takes about c) takes after

8. He _____woke up___ at 7:00 this morning.

a) woke about b) woke up c) woke in

9. To string someone ____along_______ means to keep someone in a state of deception or false hope. 

a) along b) around c) away

10. I don’t really know this city. Could you ____show me around_______ a bit? ( = show me where everything is)

a) show me inside b) show me around c) show me down

Friday's Assignment

Friday's Assignment

Phrasal Verbs Practice

Complete the sentences with one phrasal verb from the box below.

passed away, do without, look forward to, called off,  made up, carried away, break out, run out, put up with, keep up.

1. Don't smoke in the forest. Fires  easily at this time of the year.
2. I  seeing my friends again.
3. I'm afraid; we have  of apple juice. Will an orange juice do?
4. Your website has helped me a lot to  the good work.
5. A friend of mine has  her wedding.
6. His mother can't  his terrible behavior anymore.
7. As an excuse for being late, she  a whole story.
8. I got  by his enthusiasm.
9. I just cannot  my mobile. I always keep it with me.
10. she was very sad because her father  last week.

Complete the phrasal verbs with the correct particles.

1. I don't know where my book is. I must look                                                                                                                 up off on down away in for  it.
2. Fill    up off on down away in for  the form, please.
3. The music is too loud. Could you turn   up off on down away in for  the volume, please?
4. Quick, get   up off on down away in for  the bus or you'll have to walk home.
5. Turn   up off on down away in for  the lights when you go to bed.
6. Do you mind if I switch   up off on down away in for  the TV? I'd like to watch the news.
7. The dinner was ruined. I had to throw it   up off on down away in for  .
8. When you enter the house, take   up off on down away in for  your shoes and put    up off on down away in for  your slippers.
9. If you don't know this word, you can look it   up off on down away in for  in a dictionary.

Complete the phrasal verbs according to their meanings in brackets.

1.  your shoes.(Remove)
2. Somebody has to  the baby. (Take care of)
3. She wants to  the truth? (Discover)
4. Where can I  the sweater? (See if it fits)
5.  . (be quick)
6. Why don't you  ? (Take a seat)
7. I will  the train now. (Enter)
8.  the word in a dictionary. (Consult a dictionary)
9. I want to  the form. (Complete)
10. The firemen  the fire.(Extinguish)

 Underline the correct answer. REMEMBER: Several responses might be acceptable - choose the best one:

1. She ________a___ the red dress instead of the blue one.

a) put on b) placed on c) put off

2. He’s not at work today = He’s _____c______ today

a) up b) on c) off/out

3. The prisoners were ____c_______ by the police.

a) taken away b) taken off c) taken on

4. I was ____c_______ ( = surprised) by his reaction.

a) taken away b) put on c) taken aback

5. You’re ____b_______! = You’re trying to trick me (* not in a bad way*)

a) putting me off b) putting me on c) putting me out

6. Jim was tired of digging, so his friend ____b_______.

a) helped him in b) helped him over c) helped him out

7. He ______a_____ his father = He’s similar to his father

a) takes after b) takes about c) takes after

8. He _______b____ at 7:00 this morning.

a) woke about b) woke up c) woke in

9. To string someone _____a______ means to keep someone in a state of deception or false hope. 

a) along b) around c) away

10. I don’t really know this city. Could you ____b_______ a bit? ( = show me where everything is)

a) show me inside b) show me around c) show me down

Friday's Assignment

Friday's Assignment

Phrasal Verbs Practice

Complete the sentences with one phrasal verb from the box below.

passed away, do without, look forward to, called off,  made up, carried away, break out, run out, put up with, keep up.

1. Don't smoke in the forest. Fires  easily at this time of the year.
2. I  seeing my friends again.
3. I'm afraid; we have  of apple juice. Will an orange juice do?
4. Your website has helped me a lot to  the good work.
5. A friend of mine has  her wedding.
6. His mother can't  his terrible behavior anymore.
7. As an excuse for being late, she  a whole story.
8. I got  by his enthusiasm.
9. I just cannot  my mobile. I always keep it with me.
10. she was very sad because her father  last week.

Complete the phrasal verbs with the correct particles.

1. I don't know where my book is. I must look                                                                                                                 up off on down away in for  it.
2. Fill    up off on down away in for  the form, please.
3. The music is too loud. Could you turn   up off on down away in for  the volume, please?
4. Quick, get   up off on down away in for  the bus or you'll have to walk home.
5. Turn   up off on down away in for  the lights when you go to bed.
6. Do you mind if I switch   up off on down away in for  the TV? I'd like to watch the news.
7. The dinner was ruined. I had to throw it   up off on down away in for  .
8. When you enter the house, take   up off on down away in for  your shoes and put    up off on down away in for  your slippers.
9. If you don't know this word, you can look it   up off on down away in for  in a dictionary.

Complete the phrasal verbs according to their meanings in brackets.

1.  your shoes.(Remove)
2. Some the baby. (Take care of)
3. She wants to  the truth? (Discover)
4. Where can I  the sweater? (See if it fits)
5.  . (be quick)
6. Why don't you  ? (Take a seat)
7. I will  the train now. (Enter)
8.  the word in a dictionary. (Consult a dictionary)
9. I want to  the form. (Complete)
10. The firemen  the fire.(Extinguish)

 Underline the correct answer. REMEMBER: Several responses might be acceptable - choose the best one:

1. She _____a______ the red dress instead of the blue one.

a) put on b) placed on c) put off

2. He’s not at work today = He’s _____c______ today

a) up b) on c) off/out

3. The prisoners were _____c______ by the police.

a) taken away b) taken off c) taken on

4. I was _____c______ ( = surprised) by his reaction.

a) taken away b) put on c) taken aback

5. You’re ______b_____! = You’re trying to trick me (* not in a bad way*)

a) putting me off b) putting me on c) putting me out

6. Jim was tired of digging, so his friend _______c____.

a) helped him in b) helped him over c) helped him out

7. He _______c____ his father = He’s similar to his father

a) takes after b) takes about c) takes after

8. He ______b_____ at 7:00 this morning.

a) woke about b) woke up c) woke in

9. To string someone _____a______ means to keep someone in a state of deception or false hope. 

a) along b) around c) away

10. I don’t really know this city. Could you _____b______ a bit? ( = show me where everything is)

a) show me inside b) show me around c) show me down