Business Writing

Write a letter for the following situation. Your letter should:

• contain the necessary elements of a business letter (e.g., name, address, opening salutation, body, closing paragraph, complimentary closing)

• include the reason for the letter and relevant information

• use the appropriate degree of formality

• have no spelling, grammar or punctuation mistakes

Situation 1:

You purchased a dishwasher from a large department store. When the dishwasher was delivered, you hired a plumber to install it for you. The cost of the installation was $375.00. However, the first time you tried to use the machine, it did not work. The store offered to replace the dishwasher, but the salesperson you spoke to on the phone said that the company would not cover the cost of installing a new dishwasher.

You task is to write a letter to the store stating why you think they should pay the installation fee on the new dishwasher.

Dear Service manager,

I am writing to request covering of the cost of dishwasher installation.

I bought a new dishwasher machine of your company's product at the large department store but it didn't working and the storeman replaced another one.

When I installed the machine I had to pay $375 by the cost of the installation and at this second time of the installation I have to pay same amount again so I called to your salesman and he said me your company could not charge about the fee.

I am requesting to cover the second installation fee because from the first time your company's product had a some problem. 

This is not my fault but your company's problem.

I am lookfowad to your response as soon as possible.

Best regard, 

Choi

Dear Service manager,

I am writing to request for covering the cost of dishwasher installation fee.

I bought a new dishwasher machine from your company's product at the large department store but it didn't work, and the storeman replaced another one.

When I installed the machine I had to pay $375 by the cost of the installation and at this second time of the installation, I had to pay  again so I called to your salesman and he said  your company could not cover   the fee.

I am requesting to cover the second installation fee because   your company's product had  some problem. 

This is not my fault but your company's problem.

I am looking foward to your response as soon as possible.

Best regards, 

Choi

Edited by Violin